Ken Ross, General Manager
Originally from Boston Massachusetts, Ken actually grew up in Scottsdale, Arizona before moving to the Grand Canyon to be the assistant food and beverage director at the south rim. That is where he met his future wife Lisa. They both moved to Pagosa Springs, Colorado, where he was the resort manager for Fairfield, a hotel, condo, and timeshare resort. Since then he has worked as a resort manager in Texas, Tennessee, and Florida. He started managing RV resorts for Thousand Trails in the early 90s. Ken and his wife have a grown daughter that lives in Boston. Ken enjoys hockey and is an avid Lightning fan, he also enjoys golfing, and riding his bike.
Heather Zuniga, Operations Coordinator
Born and raised in Florida, from Palmetto, FL. Mom of 3 and 1 cat. I’ve been with The Tides for two years. Your Local Swiftie! My hobbies include anything Taylor Swift and making candles which has turned into a small business venture on the side of my full-time job here at the Tides! I also love cooking and baking for my family. I love working at The Tides because I love interacting with new people from all walks of life. I admire what Zeman Homes does for their guests and employees it’s fantastic to work for a company that truly cares.
Natasha Ruppal, Director of Guest Experience
As a native Floridian, Natasha enjoys living every day in paradise. She looks forward to creating fabulous events & activities for your stay and meeting you all. Prior to working at Zeman Signature Resorts, she was an event coordinator, business owner, professional photographic artist, and retail manager. Natasha’s passions are creating & crafting, camping, photography, collecting vintage 50’s & 60’s atomic era pieces & spending time with her husband & dog Blu.
Susan Hisgen, Guest Services Specialist
Susan originates from the Chicagoland area and has resided in Florida for the past 15 years. During her career, Sue worked as a flight attendant, as a Supervisor for Carnival Cruise Line’s cruise terminal, and Assistant Operations Manager for Tampa Cruise Terminal. At The Tides, she enjoys ensuring that guests have enjoyable stays while at the resort, providing customer service with a smile, and helping operations run smoothly. When she is not working at The Tides, she enjoys baking, reading, and playing with her little dog Frank.
Silvia Ortiz, Guest Services
I have been working at The Tides for 8 months. I was born and raised in Plant City, Fl and have worked as a Pharmacy technician. I love meeting new guests from all around the states, making them feel welcomed in a beautiful place like no other and becoming a part of their happiness!
I love thrifting. I’m a big foodie girl and love going to new places, love gardening and spending weekends at Lowes.
Janine Sharp, Guest Services
I have been with Zeman Resorts 2 years on Nov 1, 2024. I have been a licensed hairdresser for 30 years, retired from my career in 2005, when my Husband and I decided to be “Full Time RVers” we then started “Work Camping” and managing RV Resorts in Naples & Everglades City, FL, moved to Texas and managed an RV Resort in Grapevine for the next 12 years.
The RV industry is very gratifying and fun with all the unique and different lifestyles people have had. Generally, they are all happy and just want to enjoy their retirement years, traveling and living the RV Lifestyle. My Husband and I enjoy spending time with our family, and a little beach time, fishing, and working outdoors.
Rick Hendrickson, Welcome Ambassador
I have worked part time for Zeman homes for the past two and a half years at The Tides location. I enjoy playing golf in my retirement years. I was hired as a Gatehouse Ambassador by Zeman Homes. I have over 40 years of experience in the RV industry as an Ambassador and a Spotter, working at State Parks, Mobile Home Parks, RV Parks, and 5 Star RV Resorts. I enjoy helping our Resort Maintenance Manager, Craig Hassan, in the slow summer months wherever he needs me to get the Resort ready for the next season of guests. One of my favorite memories at the Tides was working with Olivia Broom (Marketing Manager) in making a video on how to meet, greet, and help park our guests’ RV.
Tom Holcomb, Mailroom Attendant
Tom moved to Florida from Illinois in August of 2021. He has been with The Tides since February of 2022. Tom is happily married since October of 1986 and has 4 boys. Tom has lived at The Tides for 2 years and loves it!
Anthony DeRibas, Gate Attendant
I have been working at a resort for about three and a half years, bringing my professional background in retail and civil service into this dynamic industry. My experience even includes a run for office. Currently, I am pursuing an Associate of Arts in Veterinary Technology. The most enjoyable part of working in this industry is meeting people from all over the country and occasionally encountering a relative of a celebrity. In my free time, I worship the sun and can often be found outside on beautiful days, enjoying the tropical weather.
Robert Jewel, Housekeeping
Leslie Taylor-Rharbi, Director – Signature RV Resorts by Zeman
Ed Zeman – Chairman & Partner
Ed Zeman, Chairman and Partner Zeman graduated from Eastern Illinois University with political science and business degrees in 1988. After completing his bachelor’s, Zeman began his career with Mobile Management Company as the Construction, Maintenance, and Repair Coordinator. He has since worked with several levels of the organization and possesses invaluable experience with numerous real estate entities, a finance company, a home sales company, and more recently, an insurance company, enabling him to provide a unique perspective. Zeman has owned and provided various companies with hands-on management. Ultimately responsible for their success, he has developed a thorough understanding of all issues affecting the bottom line. A self-described “been there, done that” entrepreneur, Zeman has been moving his company to become a professional management organization, continuing to work closely with associates in the daily management of the organization.